Company Overview
Business Process
Telephone Department

Don E. O’Neal, President
Don E. O'Neal, founder of O'Neal Communications, now doing business as O'Neal Consultants, brings over 30 years of hospitality industry experience to the company. A graduate of Baylor University in Waco, Texas, O'Neal owned a construction business in Atlanta before embarking on his technology career in 1975 in Ft. Worth, Texas. In 1981, O'Neal became a technology consultant in the hospitality industry, and has maintained a total commitment to the hospitality industry ever since. O'Neal's range of technology experience includes writing specifications and managing the installation of telephone systems as well as many other hotel systems (i.e. Property Management, Point of Sale, Call Accounting, Voice Mail, Cable Infrastructure, In-Room Entertainment, In-Room Controls, HSIA, and others). In addition, he has directed software development for systems to monitor and manage telecommunications expense and telephone department financial performance.

Further, he was involved in the early development of interface standards to help mitigate the communication issues between Property Management Systems and other systems.

Credentials Include:

• Member, Hospitality Financial and Technical Professionals (HFTP)
• Member, International Society of Hospitality Consultants (ISHC)

Guest Speaker at Industry Groups Including:

• Sprint Communications, Annual Conference
• AH&LA Subcommittee on Finance (Internal Auditors)
• HFTP Mid-Florida (Orlando) Chapter
• HFTP New York City Chapter
• Historic Hotels of America, Annual Conference
• Omni Hotels, Resident Managers Conference
• Omni Hotels, Telecommunications Managers Conference
• Sonesta Hotels, Controllers Conference
• HFTP Convention
• HFTP HITEC Conference