O'Neal Consultants provides complete oversight mechanisms for a
client’s telephone department, essential to maximizing and
sustaining profitability. While simple in concept, a hotel telephone
department can be quite complex, involving a veritable multitude of
systems and vendors that need to flawlessly work together to carry,
price and post each call. Since each vendor may be an expert in its own
field but unaware of its system’s effects on those of other
vendors, O'Neal Consultants’s expertise in
highlighting
areas of potential improvement is extremely valuable.

O'Neal Consultants provides comprehensive oversight for a client's
telephone department financial audit. The audit consists of an on-site
visit, after which O'Neal Consultants prepares a report of findings and
recommendations. If a client desires, O'Neal Consultants can then
implement approved changes, coordinating the work with the hotel and
its vendors.
Sample
On-Site Audit Items:
|
|
• |
Carrier
Billing Versus Guest Billing |
|
• |
Carrier
Usage Billing Accuracy |
• |
Cost-Per-Minute
Evaluation |
• |
Revenue
Opportunities |
• |
Tax
Collections & Payments |
• |
Personnel
Performance |
• |
Proper
Call Routing |
• |
Answer
Supervision/Detection Operation |
• |
Interface
Analysis |
• |
Area
Code Updates |
• |
Local
Prefix Updates |
• |
Guest
Allowances |
• |
Tariff
Accuracy |
• |
Fraudulent
Call Identification |
• |
Maintenance
Agreements |
• |
PBX
Trunk Configuration |
• |
Regulatory
Compliance |

|