In these days of challenging economic conditions, the need to optimize
RevPar has never been greater. For most independent properties, one of
the most critical and controllable elements that impact occupancy and
revenue is the rooms reservation process.
O'Neal Consultants offer solutions by auditing the performance of the
reservations department, determining opportunities for enhancement, and
identifying actions that can be implemented to improve the bottom line.
After O'Neal Consultants produce a detailed document describing the
findings, and offering recommendations for the client to implement, it
can manage the process if the client’s personnel are not able to
execute the recommendations independently. O'Neal Consultants continue
to monitor the project, performing testing post-implementation to
determine if the outcome has met the objectives. If the client desires,
O'Neal Consultants can monitor activity on the networks to ensure the
systems are operating at peak efficiency.
O'Neal Consultants’s Initial Review May
Include:
| • |
Office Environment & Ergonomics |
| • |
Days & Hours of Operation |
| • |
Staffing Levels & Job Functions |
| • |
Wage Rates For All Positions |
| • |
Hiring Process |
| • |
Training Process (Both New & Existing
Employees) |
| • |
Operating Service Levels Review |
| • |
Review of Reporting Capabilities &
Methodology for Distribution |
| • |
Travel Agency & Other Third-Party
Commission Payment Procedures |
| • |
The Written Confirmation Process |
| • |
Reservation Error Handling Procedures
(Regardless of Source) |
| • |
Alternate Distribution Channel Utilization,
Effectiveness & Costs |
| • |
Forecasting Schedules |
| • |
Group Block Controls & Effectiveness |
| • |
Inventory/Rate Availability Controls &
Effectiveness |
