Monitoring and Management

O'Neal Consultants' Monitoring and Management Program offers a personalized, hands-on approach that maximizes and maintains profitability and quality of service. O'Neal Consultants helps you target problem areas through a thorough, on-site telephone department financial and operational audit, followed by recommendations for improvements. O'Neal Consultants then helps to implement these changes by working with the client and its vendors and carriers.

To maintain optimized profitability and quality of service, O'Neal Consultants generates monthly reports reviewing operations, identifying any new snags, confirming the recommendations are being completed smoothly and successfully, and most importantly, allowing the client to continually identify further changes that might be needed. O'Neal Consultants can then execute changes as needed so that problems are always resolved promptly, before they can siphon away profits and diminish guest satisfaction.

Potential On-Site and Remote Evaluation Issues for Monitoring and Management

  • Carrier Billing Versus Guest Billing
  • Carrier Usage Billing Accuracy
  • Cost-Per-Minute Evaluation
  • Revenue Opportunities
  • Tax Collections & Payments
  • Personnel Performance
  • Proper Call Routing
  • Answer Supervision/Detection Operation
  • Interface Analysis
  • Area Code Updates
  • Local Prefix Updates
  • Guest Allowances
  • Tariff Accuracy
  • Fraudulent Call Identification
  • Maintenance Agreements
  • PBX Trunk Configuration
  • Regulatory Compliance
  • Internet Access
  • Voice Quality