High Quality Independent Consulting and Management Services to the Hospitality Industry since 1981

About Us

As an independent consultant, we work with all service providers and equipment vendors with no conflict of interests.  We never have and never will accept any compensation or commission from any of the service providers and equipment vendors we recommend.  Everything we do is with the best interests of the client first in our mind.

We have worked with all the major carriers, such as AT&T, Lumen, Windstream, Verizon, and many of the regional and local carriers.  We have also worked with all the traditional major PBX manufacturers, such as AT&T, NEC, Mitel, and Northern Telecom, as well as the latest generation VOIP systems.






What We Offer

O'Neal Consultants

Optimized Efficiency

O'Neal Consultants

Technology Understanding

O'Neal Consultants

Hospitality Perspective

Founders

Don E. O’Neal, President

Don E. O'Neal, founder of O'Neal Communications, now doing business as O'Neal Consultants, brought over 30 years of hospitality industry experience to the company. A graduate of Baylor University in Waco, Texas, O'Neal owned a construction business in Atlanta before embarking on his technology career in 1975 in Ft. Worth, Texas. In 1981, O'Neal began as a technology consultant to the hospitality industry, and has maintained a total commitment to the hospitality industry. O'Neal's range of technology experience included writing specifications and managing the installation of telephone systems as well as many other hotel systems (i.e. Call Accounting, Cable Infrastructure, and others). In addition, he directed software development for systems to monitor and manage telecommunications expenses and telephone department financial performance.

Further, he participated in the early development of interface standards to help mitigate the communication issues between disparate hotel systems.

Credentials Include:

  • Member, Hospitality Financial and Technical Professionals (HFTP)
  • Member, International Society of Hospitality Consultants (ISHC)

Guest Speaker at Industry Groups Including:

  • Sprint Communications, Annual Conference
  • AH&LA Subcommittee on Finance (Internal Auditors)
  • HFTP Mid-Florida (Orlando) Chapter
  • HFTP New York City Chapter
  • Historic Hotels of America, Annual Conference
  • Omni Hotels, Resident Managers Conference
  • Omni Hotels, Telecommunications Managers Conference
  • Sonesta Hotels, Controllers Conference
  • HFTP Convention
  • HFTP HITEC Conference

Larry A. Shawn, Vice Presidentt

Larry Shawn has accumulated over 35 years of experience in telecommunications including over 30 years with O’Neal analyzing and managing telephone department operations at some of the largest and best hotels in the United States.
Other experience included telecommunications phone system definition; phone system, local and long-distance resale in dozens of class A office buildings; and working with equipment vendors, local and long-distance carriers and service providers to minimize cost and optimize quality of service.
Mr. Shawn has a Master of Science in Telecommunications and Master of Business Administration degree from Southern Methodist University and a Bachelor of Science in Electrical Engineering degree from the University of Cincinnati.

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History

O'Neal Communications was established in 1981 as an independent telecommunications and technology consulting firm that specializes in the hospitality industry. Along with the experience of Vice President Larry Shawn, the team broadened its services to include virtually any technical system found in a hotel, from infrastructure and security design, to hotel systems and high-speed Internet, providing one-stop shopping from design and project management to ongoing remote data and telecom monitoring.

O'Neal Consultants is an invaluable resource for its clients, providing a wide range of technology services combined with a personalized approach that identifies and satisfies clients' unique needs. Our cutting-edge knowledge of domestic and global players in the telecommunications and technology sectors provides a powerful advantage for clients wanting to improve or initiate technological services. Since its inception, the O'Neal Consultants team has grown to include a clientele that spans the globe. It has provided services not only in the United States, but in 14 additional countries throughout Asia, Europe, and Mexico. Our clients range from small 40-room hotels to mammoth 5,000-room properties, from resorts, hotel & riverboat casinos, and downtown business hotels, to hotels in tertiary cities. Whether a hotel has no Stars or Five Stars, we treat each of our customers with the same attention to detail, regardless of size.

O'Neal Consultants is highly qualified and brings countless years of experience to the work, with longevity reflected by our high ethical standards. Together with our talented professionals and associates who share a commitment to excellence, O'Neal Consultants is confident it can enhance your business.

O'Neal Consultant's Outstanding Accomplishments Speak for Themselves

  • Highly Diverse Hospitality Clientele
  • International Project Base
  • Services Performed in 35 of the 50 United States & 14 Countries
  • Clients Include Over 800 Hotels
  • Served Clients With Over 29,000 Rooms in Las Vegas
  • Served 33 Clients in Manhattan Alone
  • Positive Customer Satisfaction Has Yielded Significant Long-Term Client Relationships

Clients

Hotel Bel-Air

Salamander Hotels & Resorts

Heritage Hotels & Resorts

Beverly Hills Hotel

Sherry Netherland Hotel

Mandarin Oriental Hotels

Four Seasons Hotels

Starwood Hotels

Ritz-Carlton Hotels

New York's Hotel Pennsylvania

Host Hotels

The Flatotel

Ian Schrager Hotels

MGM Mirage

Intercontinental Hotels

John Q. Hammons Hotel

Sonesta Hotels

The Plaza

Hyatt Hotels

Omni Hotels

Melrose Hotel

Capital Hotel Management

New York Palace

Rosewood Hotel Dallas

Wynn Las Vegas

Hyatt Regency Dallas

Hyatt Regency Hill Country

The Wit

Highgate Hotels

LaSalle Hotel Properties

Ameristar Casinos

Philips Hotel Group

Millennium Hotels & Resorts

Interstate Hotels

Meristar Hospitality

Hotel ZaZa Dallas

The Alex

The Mark

JBG Companies